Shipping policy

Shipping, Returns & Order Cancellation Policy

Al Barakat Apiaries

At Al Barakat Apiaries, we carefully prepare and package every order to ensure that our honey and bee products reach you in the best possible condition. Please review the following policy regarding order processing, shipping, returns, exchanges, and cancellations.

1. Order Processing

  • Orders are processed after payment is confirmed, or according to the payment method selected at checkout.

  • Orders are normally prepared within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During special promotions, holidays, or periods of high demand, processing may take longer. Customers will be notified when applicable.

2. Shipping & Delivery Times

Once your order has been prepared and handed over to the shipping company, estimated delivery times are:

  • Major cities and areas: 1–3 business days.

  • Remote areas: 2–5 business days.

Delivery times are estimates and may vary depending on the customer's location, shipping company operations, weather conditions, public holidays, or other circumstances beyond our control.

Please note: Delivery estimates do not include weekends or public holidays.

3. Shipping Fees

Shipping fees will be displayed at checkout before the customer completes the purchase.

Shipping costs may vary depending on the delivery location, order size, and applicable promotions.

From time to time, Al Barakat Apiaries may offer free shipping or special shipping promotions subject to the terms stated in the relevant offer.

4. Order Tracking

When tracking information is available, customers may receive a tracking number after their order has been shipped.

If your order experiences an unusual delay, please contact us so we can assist you in following up with the shipping company.

5. Shipping Address

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Phone number

  • Delivery address

  • Any additional information required for successful delivery

If incorrect information is provided, the order may be delayed or returned. Any additional shipping or re-delivery costs resulting from incorrect information may be the customer's responsibility.

Returns & Exchanges

Because our products include food products such as honey and bee products, customer safety and product quality are extremely important to us.

Food Products

For health, hygiene, and food-safety reasons, we generally do not accept returns or exchanges of food products after the product has been opened or used.

Exceptions may apply if the product:

  • Arrives damaged.

  • Is damaged during shipping.

  • Is different from the product ordered.

  • Has a clear defect or issue attributable to the product or packaging.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving the order.

Please provide clear photos of:

  • The product.

  • The product packaging.

  • The shipping package and any visible damage.

After reviewing the case, we may offer:

  • A replacement product.

  • A replacement shipment.

  • A refund for the affected product, depending on the circumstances.

Please do not dispose of the product or packaging before contacting us, as we may require photos or additional information to assess the issue.

Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.

Once an order has been handed over to the shipping company, cancellation may no longer be possible. In such cases, the request will be handled according to the shipment status and the shipping company's procedures.

If a cancellation is approved before shipment, any eligible refund will be processed using the original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.

Returned or Undeliverable Orders

An order may be considered undeliverable if:

  • The customer does not respond to the shipping company.

  • The delivery address is incorrect or incomplete.

  • The provided phone number is incorrect or unreachable.

  • The customer refuses delivery for reasons unrelated to a product defect or an error by the store.

In such cases, additional shipping or re-delivery charges may apply, depending on the circumstances.

Contact Information

If you have any questions regarding shipping, returns, exchanges, or order cancellations, please contact us:

Al Barakat Apiaries
Email: [osamomariomari89@gmail.com]
Phone / WhatsApp: [00962787779491]
Address: [jordan_irbid]

Last Updated: September 2026